1. Direct Manufacturer Technical Support. Some manufacturers are happy to provide direct technical support and returns processing within 28 days of purchase. This is often the best solution for the customer with the highest standards of technical support, latest information and fastest returns processing. Please see the table here marked "Under 28 Day Support". Any support offered by manufacturers does not affect your statutory rights.
2. Passive Technologies Technical Support. We are happy to provide free technical support to all Passive Technologies customers who require help or advice regarding products purchased from Passive Technologies. To obtain Technical Support please call 0870 490 9603and ensure you have your order number to hand. Alternatively please use our web site support or forums
3. Under the Distance Selling Regulations (2000) you have the right to cancel the contract relating to your order at any time up to the end of 7 working days after the goods are delivered. To exercise your right of cancellation, you must give written notice to Passive Technologies by letter, fax or WebNote giving details of the goods ordered and date received. Notification by phone is not acceptable. If you exercise your right of cancellation under the Distance Selling Regulations (2000) after the goods have been delivered to you, you will be responsible for returning the goods to Passive Technologies at your own cost. The Distance Selling Regulations (2000) places a duty on you to take reasonable care of the goods once you have exercised your right to cancel. Returned items must be packaged properly and shipped in a plain outer box. Please try to include all internal packaging, cables, manuals, drivers and protective bags, however small. Passive Technologies will refund you within 30 days for any sum that has been paid by you or debited from your credit or debit card for the goods. If after exercising your right under the Distance Selling Regulations (2000) you do not return the goods as required, Passive Technologies may charge you a sum not exceeding the direct costs of recovering the goods. When exercising your right to cancel under the Distance Selling Regulations (2000) please return goods to Passive Technologies, London SW178DY .
4. Exceptions to Distance Selling Regulations (2000) - You do not have the right to cancel the contract under the Distance Selling Act if you have collected goods or if the order is for computer software which has been unsealed, or if you are not a consumer i.e. a company, partnership, sole trader or any other commercial body or registered charity.
5. If returning goods to Passive Technologies for reasons other than your right to cancel under the Distance Selling Regulations (2000) further conditions apply. Please see - In all Cases Where Support and/or Returns Service is Provided by Passive Technologies .
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